Department Overview

The Reception Department delivers comprehensive reception services for all forum conferences, covering front desk, guest accommodation and catering services. Conference reception stands as the core priority of the department, with all daily operations and objectives centered on delivering high-quality conference hospitality. In alignment with the overall management targets and conference requirements of the Management Center, the department organizes, coordinates and executes all reception-related tasks.

Department Responsibilities

1. Manage conference registration, accommodation arrangement, catering and event scheduling; provide information consultation and airport transfer services.

2. Administer daily operations of 126 hotel-style apartments, 42 family-style apartments and 2 expert apartment buildings. Conduct regular room cleaning, facility maintenance and daily supply replenishment to create a safe, comfortable living environment for guests and fully meet accommodation demands during conferences.

3. Oversee daily restaurant management, enforce hygiene and safety inspection protocols for dining halls and kitchens, and deliver clean, pleasant dining experiences for all participants.

4. Manage service operations for chess and card rooms as well as fitness centers, offering leisure and fitness amenities to conference attendees.